TeamBuilder, the predictive scheduling and operational intelligence platform purpose-built for ambulatory care, announced that Sanford Health has selected TeamBuilder to modernize workforce planning ...

The contingent workforce continues to have a massive impact on organizations across the globe. While the growth of this workforce segment and flexible work arrangements were notoriously accelerated by ...

As organizations become global and teams get increasingly distributed, establishing and maintaining workforce productivity becomes crucial to drive business success. For example, during the Covid-19 ...

What if your workforce strategy were the reason your business fell behind — or surged ahead? In an era where skills become obsolete faster than ever, companies that align talent strategy with business ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced a new set of features that more fully help customers realize ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

A recent BBC article highlighted the tidal surge of workers looking for new jobs in the post-pandemic world. Dubbed "The Great Resignation", the data paints a startling picture of people "leaving the ...

Workforce flexibility is critical to the well-being of hospitals and health systems. It takes an intentional plan, however, to balance contract labor, minimize employee overtime and avoid overstaffing ...

ATLANTA--(BUSINESS WIRE)--Venn Workforce Optimization – a provider of locum tenens optimization, program and supplier management, and workforce solutions technology – today announced the appointment ...

An organization's contact center can make or break its customer relationships. However, the COVID-19 pandemic increased call volumes and staffing shortages in many contact centers, which hurt their ...