Why does IT continue to struggle with user support? Because CIOs don’t always emphasize user experience and service as critical to IT’s organizational mission. Look no further than the 2024 IT ...

In late October, the identity management platform Okta began notifying its users of a breach of its customer support system. The company said at the time that about 1 percent of its 18,400 customers ...

When KrebsOnSecurity broke the news on Oct. 20, 2023 that identity and authentication giant Okta had suffered a breach in its customer support department, Okta said the intrusion allowed hackers to ...

Microsoft has extended support for Windows 10 for another year, in exchange for a small fee. Here's what you need to know.

Windows 10 support has ended, leaving millions exposed. Here are six options, from upgrading to Windows 11 to switching to Linux or ChromeOS Flex. Six months in, millions of PCs are now running an ...

When Meta launched its paid verification service, Meta Verified, in 2023, the tech giant promised users and businesses alike that part of the offering would include direct access to customer support.