Get the latest federal technology news delivered to your inbox. As organizations recognize the important role of field services such as repairs and maintenance in delivering exceptional service, there ...

For some time now, Salesforce has been making a push into adjacent areas to customer relationship management (CRM) such as field service. Salesforce this week is now making good on a promise to apply ...

Salesforce today unveils the first update to its field service management (FSM) product since the acquisition of FSM vendor ClickSoftware, which closed in October last year. New features include ...

The Einstein GPT AI can summarize reports and guide customers to service their own equipment on the Field Service mobile app. Image: Sundry Photography/Adobe Stock Salesforce’s Einstein GPT and Data ...

Salesforce has been adding artificial intelligence to all parts of its platform for several years now. It calls the underlying artificial intelligence layer on the Salesforce platform Einstein. Today ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Salesforce today detailed the next generation of Salesforce Field Service ...

SAN FRANCISCO, Aug. 3, 2020 /PRNewswire/ -- Salesforce [NYSE: CRM], the global leader in CRM, announced that Salesforce has been positioned by Gartner, Inc. as a Leader in its 2020 Magic Quadrants in ...

In 2016, Forrester analyst, Kate Leggett, published the following statement in a brief: “Modern field service technologies allow service technicians to become your frontline brand ambassadors every ...

Salesforce today announced new capabilities to help field service organizations proactively manage and maintain the lifecycle of their physical assets — from purchasing through service. With access to ...

Service execution management firm ServiceMax Inc. has announced a new service that allows users to integrate their data with Salesforce.com Inc. ServiceMax Asset 360 for Salesforce combines ServiceMax ...