As a policy, it does appear to make solid business sense. Customers pay their invoices to help you keep the lights on and pay your employees, provide referrals to bring in new customers and build your ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. The customer is the foundation of any successful business.

"The customer is always right" is an adage most people are inherently familiar with, whether or not they have experience working in customer service. Though its usage is ubiquitous, its alleged ...

Businesses should move away from the outdated “the customer is always right” mindset, which often leads to employee burnout, high turnover and, ironically, poor service quality. Here’s how to ...

"I would either not even think about solutions because I was so wrapped up in the problem, or if I did think about solutions, I would focus on how to solve the problem in its entirety. I was literally ...

We live in a world where customers want and expect to receive tailored, personalized service from brands 24/7. No matter where they are in the world, polls show that 75% of smartphone users expect ...