Banks are no longer at the center of their customers' universe. Understanding need states and work flows becomes the new way ...

Ball has more than 25 years of experience developing enterprise software products in growing markets, with extensive expertise in customer self-service applications and artificial intelligence. Most ...

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The internet has revolutionized the worlds of online shopping and retail. In 2020, global ecommerce sales crossed$4.28 trillion, with no sign of this growth slowing down. Ecommerce is a 24-hour ...

Automating manual processes improves efficiency and eliminates human error. Learn about workflow automation and how to create ...

The customer services market is focusing too much on the receipt or engagement layer, which ultimately will largely be automated via web self-service or AI chatbots. Enterprises should instead be ...

At the recent Hunkeler Innovation Days conference, I spoke with several service providers who shared their goals for growing and evolving their print and mail business. They also talked about ...

For decades, application modernization has been framed as a replacement problem. Legacy systems are labeled as bottlenecks, modernization programs are launched, and organizations brace themselves for ...

The volume of data is increasing exponentially, making it more difficult to make use of it all. But this ever-increasing abundance of information creates a huge opportunity for businesses to better ...

Stanley Huang is cofounder and CTO at Moxo. Previously, he was a Principal Architect at Cisco and a Senior Manager at WebEx. According to a report conducted by Zendesk, 61% of customers will leave ...