What is a loyalty program? It’s a program designed to get customers to come back. That’s different than true customer loyalty, but it’s a pretty darn good start. In our 2024 State of Customer Service ...

Scholastic esports is rapidly growing, and many schools are starting to incorporate esports programs into their curriculum. The benefits of esports make a compelling case for creating a program: ...

The other day I was asked to lead a committee that would assess and make recommendations for the mentoring program in my department. I was a bit surprised, since I had no idea such a mentoring program ...