Over the course of Joe Biden's presidency, federal regulators have orchestrated a sweeping consumer protection push unlike any since the 1970s. The administration declared war on so-called junk fees, ...

Courts remain divided on key standing theories, especially risk of future identity theft Plaintiffs continue testing novel damages theories to overcome injury hurdles, with mixed results Standing ...

The Consumer Financial Protection Bureau (CFPB) recently issued its annual report analyzing the consumer complaints it received in 2024. The CFPB collects complaints through its website, phone calls, ...

Whether you shop online or at a store, you expect a seamless experience. Ideally, you should be able to find the items you want easily, checkout hassle-free, and readily access customer service when ...

One of the most primary parameters to measure your company’s success is customer loyalty – how likely your clients are to come back to you for future purchases. According to recent data, 63% of ...

Auto-related complaints topped the list for the ninth year in a row, with consumers reporting issues involving deceptive advertising, lemon vehicles, and incomplete or faulty repairs. More than $890 ...

The FDIC recently published its annual Consumer Compliance Supervisory Highlights, covering examination results and consumer complaint trends for FDIC-supervised state-chartered banks and thrifts that ...

Editor’s Note: Beat notes is a weekly feature from Dispatch journalists who share what’s been happening in their area of coverage and upcoming events. This week we hear from Samantha Hendrickson, who ...

Staying afloat—never mind growing—in the tightly packed, highly competitive commercial environment that typifies the modern marketplace demands a lot from a business. Chief among the survival skills ...

COMMENTARY New research from Omdia shows that the security capabilities on several of the latest consumer smartphones, including top devices from Apple, Google, and Samsung, fail to detect several ...

Tens of thousands of people complained to the Attorney General’s Office last year about consumer issues — the highest number of complaints the office has ever seen — with health care and housing ...