Odessa American

Avaya OneCloud™ CCaaS Providing Better Customer and Employee Experiences for More Global Clients as Network of Partners Offering the Solution Grows

Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, is transforming customer and employee engagement capabilities for more organizations ...
ITWire

Avaya focus on AI-enhanced technologies for customer, employee engagement

Digital communications provider Avaya says the integration of AI-enhanced technologies, including biometrics and real-time sentiment analysis to its communication platforms, is enabling organisations ...
No Jitter

The Year That Was In: Customer Experience and Contact Center

Although 2023 may have been dominated by a deluge of generative AI product announcements, the year also witnessed big news regarding Avaya, the overall move toward cloud-based platforms and the ...
Nasdaq

ACS Technologies Digitally Transforms Their Contact Center With Avaya Mobile Experience to Enhance the Customer Journey

SANTA CLARA, Calif.--(BUSINESS WIRE)-- Avaya Holdings Corp (NYSE: AVYA), today announced that ACS Technologies (ACST) is seeing significant benefit from its use of Avaya Mobile Experience® and Avaya ...
SiliconANGLE

Avaya simplifies its product names and aligns with Zoom

The communications industry’s largest show, the annual Enterprise Connect being held this week in Orlando, Florida, is a “who’s who” of unified communications and contact center providers as they ...